CONTRACTOR SOURCE LED’S POLICIES
We understand contractors’ urgency and offer Free 3-5 Day Ground Shipping on most standard items to the contiguous 48 U.S. states. All qualifying orders will automatically have free ground shipping applied at check out. Clearance and Special Pricing items do not qualify for free ground shipping. Items shipping as freight may take longer than 5 days to arrive.
For even faster delivery, expedited shipping is available through UPS and USPS. CSLED will usually choose the best shipping method to minimize time and cost to customer.
An in-person signature may be required for orders with larger quantities or high valued orders. For Saturday delivery or other special requests please contact customer service.
What are the shipping and transit times?
All orders placed before 2:00PM MST will usually ship the same business day if items are in stock. Orders placed after 2 PM MST will usually ship the next business day; orders placed after 2 PM MST on Friday will ship the following Monday.
Free ground shipping usually delivers within 3-5 business days not including weekends and holidays. Although we do our best to promptly ship out all orders, delays caused by carrier error, bad weather, incorrect addresses, etc. are unfortunately out of our hands.
Please note that Phoenix, Arizona DOES NOT observe daylights saving time and is on Mountain Standard Time (UTC-07:00) year round. Please plan your orders accordingly!
See shipping map for ground shipping estimates. Please note that the delivery estimates are not guaranteed.
Where does Contractor Source LED ship?
We currently ship to the 48 contiguous U.S. states. However, we will try our best to accommodate customers’ orders shipping to Hawaii, Alaska, APO Addresses, and US territories but unfortunately cannot guarantee delivery. Please contact customer service for further assistance.
How do I return an Item?
- To return a product, fill out the RMA form or contact us at 1-888-285-6629 and we will assist you through the return process.
- Send the completed RMA to email@example.com. RMA will usually be processed within a business day.
- We will evaluate the RMA and will email you a return shipping label if the return is approved, we will let you know otherwise. The price of the shipping label will be deducted from your return amount.
- Ensure the returned item is in its original packaging and in its original condition along with all manuals and miscellaneous parts.
- Ship out the item within 7 days of the return label being provided.
- Refund will be processed within 5-7 days of us receiving the item.
What is Contractor Source LED’s return policy?
CSLED strives to provide an easy return experience. We accept returns on all items in original packaging within 30 Days of Purchase Date. The original payment method will usually be refunded in approximately 5-7 days’ time after receiving and inspecting returned items.
No restocking fee will be charged on unused, unopened items in original packaging with all original materials included (literature, packing material, installation parts, etc.). A 15% restocking fee may apply to opened but unused items that are in original packaging.
If items arrive with shipping damage, please refuse the delivery and contact customer service immediately to process a replacement.
If the return is a result of our error or defective, we will refund the full cost of the merchandise and return shipping charges.
Additionally, returns can be processed at no charge at our Phoenix, Arizona warehouse store location.
What is refunded when I return an item?
We will refund the price of the item minus any savings, taxes, and/or shipping charges. Original shipping charges, if any, are non-refundable. The cost of the return shipping label will be deducted from the refund amount.
What items are non-returnable?
We do not accept returns for Clearance and Special Pricing items; customer damaged or used items; and items that are not in original condition (i.e., missing original packaging). Any items that are sold as a pack cannot be individually returned.
CSLED partners with the same OEMs that serve national brands in order to offer quality products directly to contractors and end users. Through rigorous quality control, testing, and certifying all products to national safety standards (i.e., UL, ETL, etc.), we stand by our products and offer a warranty on items sold on CSLED.com:
Lamps & Bulbs
CSLED warrants all Lamps and Bulbs sold on CSLED.com to be free from defects in materials and workmanship for a period of 3 years (unless otherwise specified) from the date of purchase when installed and operated as instructed on accompanying item instruction manual.
If Lamps or Bulbs fail to operate in the specified warranty period, CSLED will send a replacement or an equivalent replacement if original is not available. CSLED reserves the right to grant a refund or credit if either original or equivalent replacement is unavailable.
CSLED warrants all Fixtures sold on CSLED.com to be free from defects in materials and workmanship for a period of 5 years (unless otherwise specified) from the date of purchase when installed and operated as instructed on accompanying item instruction manual.
If Fixtures fail to operate in the specified warranty period, CSLED will send a replacement or an equivalent replacement if original is not available. CSLED reserves the right to grant a refund or credit if either original or equivalent replacement is unavailable.
What is not covered under the warranty policy?
The warranty policy does not cover incidental and consequential damages. Labor costs associated with installing and replacing defective items are also not covered. The policy is non-transferable and cannot be extended by any third parties. The warranty is applicable to products installed within the United States.
Contractor Source LED respects and will protect the information you provide us. All information collected by Contractor Source LED will only be used by Contractor Source LED appropriately and will never be disclosed, traded, or sold to any third parties. Information is collected from you when you register an account, place an order, subscribe to our newsletter, or fill out a form. We only use your information to: improve your experience, experience, improve our website, or send you promotion offers (if opted in).